From your first submission to a completed matter — the process is designed to be invisible to your clients and effortless for you.
We accept instructions in any format that suits you. No requirement to change how you work.
Within 2 hours of receipt, your operator reviews the submission. If anything is unclear or missing, a query is raised in your portal — no phone calls, no email chains. The SLA clock pauses until instructions are complete.
If something isn't clear, we ask. We never guess. Every clarification sits permanently against the matter record.
Your operator enters all data into Will Writer Pro, generates every required document, and checks the output against your instructions before marking the matter complete. Standard turnaround: 2 working days from receipt of complete instructions. Priority 1-day service: +£30.
Completed documents arrive in your portal with an email notification. Every document carries your own branding — your name, your logo, your address. Depending on your chosen tier, we deliver to your portal for your own dispatch, or we handle print, post and registration end-to-end.
Your secure portal is the operational hub between you and the Factory. Every matter, every document, every clarification — all in one place, all retained.
Register your account — 5 minutes. No contract required before your first matter.
Logo, trading name, address. Done once — applied to every document automatically.
Any format. First three matters at 50% — see the quality before you decide.