Privacy & Cookie Policy

1. Who we are

This policy applies to the website willdraftingfactory.co.uk, operated by TD Software Services Limited, trading as The Will Drafting Factory. We are the Data Controller in respect of personal data collected through this website.

• Company: TD Software Services Limited
• Trading as: The Will Drafting Factory
• Registered office: Unit 3 Threshelfords Business Park, Inworth Road, Feering, Colchester, Essex CO5 9SE
• Company number: 09636113
• Contact: hello@willdraftingfactory.co.uk

2. What personal data we collect

We collect personal data in the following ways:

Contact form submissions

When you complete our enquiry form, we collect your name, business name, email address, telephone number, the service you are interested in, any message you provide, and the date and time of submission. We also record your IP address for security and fraud prevention purposes.

Cookies and website usage

We collect limited technical data about how you use this website. See Section 7 for full details of the cookies we use.

Direct communications

If you contact us by email or telephone, we may retain a record of that communication.

3. How we use your personal data

We use your personal data for the following purposes and on the following legal bases:

• To respond to your enquiry — lawful basis: legitimate interests (to respond to communications addressed to us) and, where you have ticked the consent box, your consent.
• To contact you about our services — lawful basis: your consent, which you may withdraw at any time.
• To maintain security and prevent fraud — lawful basis: legitimate interests.
• To comply with legal obligations — lawful basis: legal obligation.

We will not use your personal data for any purpose incompatible with those described above.

4. Who we share your data with

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your data with:

• Our hosting and IT service providers, who process data on our behalf under data processing agreements;
• Law enforcement or regulatory bodies where we are legally required to do so.

All processors are based in the United Kingdom or the European Economic Area, or operate under appropriate transfer mechanisms.

5. How long we keep your data

Enquiry form submissions are retained for a period of 24 months from the date of submission, after which they are securely deleted unless we have entered into a contractual relationship with you, in which case our contract retention policy applies. Direct communications are retained for a period consistent with the nature of the communication.

6. Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in respect of your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate data.
• Right to erasure — to ask us to delete your data in certain circumstances.
• Right to restriction — to ask us to restrict processing in certain circumstances.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
• Right to lodge a complaint — you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

To exercise any of your rights, please contact us at hello@willdraftingfactory.co.uk. We will respond within one month.

7. Cookies

This website uses cookies — small text files placed on your device — to make the site work correctly. We do not use tracking, advertising, or analytics cookies that require your consent under the UK Privacy and Electronic Communications Regulations (PECR).

Strictly necessary cookies

These cookies are essential for the website to function and cannot be switched off. They do not store any personally identifiable information.

• wdf_cookies_accepted — stored in your browser's localStorage (not a traditional cookie) to remember that you have acknowledged our cookie notice. Expires: session / until browser data is cleared.
• Session cookies — used by our contact form to apply rate limiting and prevent spam submissions. These expire when you close your browser tab.

No analytics or tracking

We do not currently use Google Analytics, Facebook Pixel, or any other third-party analytics or advertising cookies on this website. If this changes, we will update this policy and, where required, seek your consent.

Managing cookies

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of this website, particularly the contact form. For more information on managing cookies, visit allaboutcookies.org.

8. Security

We take the security of your personal data seriously. Our website uses HTTPS encryption. Our systems are protected by access controls, multi-factor authentication, and other appropriate technical measures. Enquiry data is stored in a secured database with restricted access.

9. Changes to this policy

We may update this policy from time to time. The current version will always be available at this address, with the date of last update noted at the top.

10. Contact

For any questions about this policy, or to exercise your data rights, please contact us:

• Email: hello@willdraftingfactory.co.uk
• Telephone: 01702 780 101
• Post: TD Software Services Limited, Unit 3 Threshelfords Business Park, Inworth Road, Feering, Colchester, Essex CO5 9SE